Terms & Conditions of Bookings and Payments

The following terms apply to bookings for Events, Conferences, Retreats, Meeting Rooms and Overnight Accommodation. Separate Ts & Cs apply for Weddings.

Bookings:

• Individual Bookings (and groups of up to six): full payment is required at the time of booking. We offer a discount to our Higher Education students who book termly, or for the full academic year.
• Group Bookings (over six people): estimated numbers of attendees are provided at the time of booking and deposit of 10% of the value is then paid to secure the booking. Four months beforehand, a further deposit of 40% is due based upon the value. Final attendee numbers are required 14 days before the start of your event or meeting room booking, at which point the full balance of payment is due. Any additional charges accrued during your visit must be settled before departure. All staged payments are non-refundable.

Cancellations:

• All cancellations and changes in numbers must be made in writing, to the following e-mail address: house@waverleyabbey.org. No refund will be made absent this notification.
• Refunds for individual bookings (and groups of up to six) will be made as follows:
  - Over 48 hours before dates booked: in full
  - Under 48 hours before dates booked: non-refundable
  - HE students taking advantage of the discounts on offer for termly or yearly bookings will be ineligible for refunds if cancellations are made within one month of the start of term.

• Please consider taking out appropriate insurance to cover any cancellation charges or ensure you have sufficient contingency funds to cover any shortfalls.

Payments:

• By credit or debit card through our on-line booking facilities, or via phone at 01252 784700.
• Payments for groups of over six can also be made by bank transfer with appropriate reference (please contact us for details).