PRIVACY POLICY

We recognise that your privacy is important. This privacy policy outlines the types of information we collect, what we do with that information and how we protect it. This policy is applicable to all our products, services, websites and any other form of customer interaction.

Your information will never be passed on or sold to any third party, except where required by law in the event of National Security safeguarding, the prevention or detection of crime, tax avoidance or for domestic purposes.

If you have any questions about this privacy policy, please get in touch either by email or by writing to us at:

Waverley Abbey Trust
Waverley Abbey House
Waverley Lane
Farnham
Surrey
GU9 8EP

By submitting your personal information, you are agreeing to this privacy policy.

What information do we collect?

When you provide your personal information (such as your name, email address, telephone number, etc.) for any online or offline service which may require such details, we may choose to store that information in order to provide our full range of services as efficiently as possible.

For certain services, including our online store and donation platform, we also request billing and/or shipping address information, which we maintain so you don’t have to enter it again for future purchases.

However, please note that we do not retain or store any Credit or Debit Card numbers.

We may take photographs at public events for our legitimate interests, including in marketing and publicity material. We will not take photographs which could be used to identify children without their written consent.

How do we use your personal information?

When you submit your personal information to us, we may use it for the following reasons:

  • To help us correctly identify your existing connection with Waverley Abbey

  • To process your orders via our online store

  • To contact you in the event of any problems with the delivery of your items

  • To answer your queries and to inform you of new or changed services

  • To analyse your information in order to provide you with relevant offers and information about Waverley Abbey

  • To send you surveys in order to give you a possibility to influence our services

  • To assist with job applications for positions at Waverley Abbey

  • If you opt-in, you will receive communication from Waverley Abbey

Please note that Waverley Abbey College must adhere to regulations issued by the Higher Education Statistics Authority (HESA) and certain information provided to Waverley Abbey Trust for the use of Waverley Abbey College (such as a College application, a current student or an alumni member etc.) will be included in data supplied to HESA. Click here to read the HESA Data Collection Notice. We are also required to share certain information with our University accreditation, Middlesex University.

How do we store and protect your information?

When we collect your information, we store it in compliance with the Data Protection Act 1998. This means:

  • The information stored is only used for what it is intended for

  • Your information should be correct and if not, it is updated accordingly

  • Your information is only kept for as long as seen necessary and then it is removed

  • Personal information is processed in compliance with your rights (see below)

Your information is stored securely and specific measures are taken to protect your information from loss, manipulation or unauthorised access. But please note that transmitting information over the internet is generally not completely secure, and we can’t guarantee the security of your data.

The only people who have direct access to your information are authorised Waverley Abbey Trust members of staff and contracted service providers.

We store your data on secure servers in the UK. It may also be stored outside of Europe, where required.

What are your rights?

You have the right to request information about the personal information we hold on you. If your information is incorrect, incomplete or irrelevant, you can ask to have the information updated or removed.

You also have the right to withdraw your consent to us using the information for marketing purposes. To do this, please either let us know about your information preferences, unsubscribe from emails or get in touch either by email, or by writing to us at:

Waverley Abbey Trust
Waverley Abbey House
Waverley Lane
Farnham
Surrey
GU9 8EP

If you wish to contact our Data Protection Officer, then please write to the above address, or get in touch by email.

Use of cookies

Our websites use cookies. A cookie is a small file of letters and numbers that we put on your computer. These cookies allow us to distinguish you from other users of the website, which helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

The cookies we use are ‘analytical’ cookies. They allow us to recognize and count the number of visitors and to see how visitors move around the site when they’re using it. This helps us to improve the way our website works; for example, by making sure users are easily finding what they need.

This website does not store information that would, on its own, allow us to identify individual users of this service without their permission. Any cookies that may be used by this website are used either solely on a per session basis, or to maintain user preferences. Cookies are not shared with any third parties.

More information on cookies can be obtained from www.allaboutcookies.org